More capacity, without more people.
Dealerships run on repetition. The same enquiries answered, the same information captured, the same vehicles photographed and prepared, every day, across every site.
SupportAI uses automotive-specific AI to take on that high-volume, repetitive work, capturing and progressing enquiries, managing customer care through to resolution, and standardising how vehicles are captured and presented.
Every day, customers are already trying to reach your business, across sales and service, by phone, website and digital channels.
Every one of those interactions is an opportunity.
SupportAI captures, understands, qualifies and progresses inbound customer demand, helping convert more enquiries into appointments and opportunities while reducing pressure on dealership teams.
Better service for customers. Less manual work for your people.
SupportAI is speaking…
Customer
Hi, I need to book my car in for a service.
XccelerAIte
No problem, I can help you with that. What date and time works best for you?
Customer
Tomorrow morning if possible. 10am would be perfect.
XccelerAIte
All set. Your service is booked for tomorrow at 10:00am.
Appointment booked
Tue, 12 May · 10:00 AMConfirmed
Full Service · BMW X3No queue
Trusted by leading dealerships, groups & OEMs
The Problem
The repetitive work never stops.
Phones ring while teams are already busy.
Website enquiries arrive overnight.
Service customers want to book without waiting on hold.
Routine questions consume valuable employee time.
Cases get re-explained every time they move between people.
Vehicles wait to be photographed, and imagery varies from site to site.
SupportAI gives retailers an intelligent operational layer across all of it, capturing and progressing enquiries, managing customer care, and keeping vehicle capture and imagery consistent at scale.
Products
Three products. One support layer.
SupportAI brings together the three areas where repetition costs dealerships the most time.
Inbound Enquiry Handling
(Sales & Service)
Capture, qualify and manage sales and service enquiries & appointments 24/7.
USE CASES
- Website lead handling
- Telephone lead handling
- Service booking
- Sales appointment booking
- Out-of-hours 24/7 support
- Appointment communications
- Part-exchange engagement
Customer Care & Support
Manage customer care needs, queries and issues throughout the customer lifecycle.
USE CASES
- Customer enquiries
- Claims & Complaints support
- Initial data capture & triage
- Intelligent routing
- Case & status updates
- Customer follow-up
- FAQ responses
Dynamic Capture & Imaging
Improve efficiency and consistency across vehicle capture, imagery and presentation.
USE CASES
- Standardised vehicle capture process
- Consistent vehicle imagery & video
- Vehicle condition capture
- Vehicle presentation standards
- Imagery quality assurance
- Background replacement
- Stock preparation & publishing
Inbound Enquiry Handling
(Sales & Service)
Capture, qualify and manage sales and service enquiries & appointments 24/7.
USE CASES
- Website lead handling
- Telephone lead handling
- Service booking
- Sales appointment booking
- Out-of-hours 24/7 support
- Appointment communications
- Part-exchange engagement
Dynamic Capture & Imaging
Improve efficiency and consistency across vehicle capture, imagery and presentation.
USE CASES
- Standardised vehicle capture process
- Consistent vehicle imagery & video
- Vehicle condition capture
- Vehicle presentation standards
- Imagery quality assurance
- Background replacement
- Stock preparation & publishing
AI + Your People
AI where it makes sense. People where they matter.
This isn’t about replacing your team.
It’s about making inbound demand more effective and efficient, while removing unnecessary pressure from your teams.
Let AI handle repetitive, high-volume and predictable interactions while your people concentrate on customers and situations where experience, judgement and human relationships matter most.
And when a conversation requires a person, SupportAI can route, escalate or hand over with the relevant context.
Real-World Impact
What happens when more inbound opportunities get captured?
A franchise dealer group with 25+ dealerships was missing more than 1,000 service calls every month.
AI-powered call handling was introduced to capture conversations that would otherwise have been lost.
100%
of missed calls picked up
300+
additional service bookings per month
£40,000+
incremental monthly service revenue
Existing deployments have also delivered sub-one-second average answer times, 90%+ caller satisfaction and zero missed leads.
“
The impact is really simple, more of our customers get an immediate response, while our teams spend less time handling repetitive enquiries. XccelerAIte gives us additional capacity when we’re busy and outside normal opening hours, without compromising the customer experience.
[Name] | [Title] | [Dealer Group]
Built for automotive
Designed for automotive conversations.
Not a generic contact-centre bot.
SupportAI is powered by the wider XccelerAIte automotive intelligence ecosystem.
That means conversations can be informed by retailer knowledge, policies and business rules alongside relevant customer and vehicle information.
From understanding a service request to knowing when something requires human intervention, the objective is to make AI useful within the realities of an automotive retail operation.
Part of the Platform
SupportAI is one part of a bigger picture.
Solve one business challenge first, then expand across the XccelerAIte platform as your requirements evolve. One supplier, one connected proposition.
ConvertAI
Proactively unlock more revenue
Unlock additional revenue and increase conversion across every stage of the sales and aftersales journey.
SupportAI
Unlock Greater Operational Efficiency
Capture and progress enquiries, manage customer care, and keep vehicle capture and imagery consistent.
Practical AI · Built for automotive retail · Measurable outcomes
Never let “we were too busy”
become a lost customer.
Give customers immediate support while giving your teams more time to focus on the work that matters.
Practical AI, built for automotive retail. Delivering measurable commercial outcomes across every stage of the customer journey.
Platform
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